Refund Policy — Devoxn

1. Overview & Merchant of Record

Devoxn is a software-as-a-service (SaaS) platform for corporate renewal and expiration tracking. All commercial subscriptions and payments are processed securely by our Merchant of Record, Paddle, who acts as the merchant of record for billing, payment processing, tax compliance, and order fulfillment.

2. 7-Day Refund Eligibility Window

We want you to be satisfied with Devoxn. We offer a 7-day refund window on initial subscription charges and recurring renewals:

Eligibility: You may request a full refund within 7 calendar days of the applicable payment transaction timestamp.
Post-7-Day Window: After the 7-day period has elapsed, payments are generally non-refundable, except where required by applicable consumer protection laws.

3. Subscription Cancellation vs. Refunds

Please note that cancelling an active subscription is distinct from requesting a refund:

Cancellation: You may cancel your subscription at any time via the Customer Portal inside your workspace settings. Cancellation immediately stops future renewal and recurring charges.
Continued Access: When you cancel, your workspace retains active plan access until the end of the current paid billing cycle.
No Automatic Refund on Cancellation: Cancelling a subscription does not automatically issue a refund for charges already processed. Amounts already paid for the current billing period remain governed by the 7-day refund window.

4. Billing Issues, Duplicate Charges & Exceptions

If you believe an erroneous charge, duplicate billing, or technical billing issue has occurred, please reach out to us promptly with your workspace details and transaction identifier. We review billing discrepancies and will rectify genuine system errors or duplicate charges.

5. Abusive or Fraudulent Requests

Devoxn reserves the right to decline refund requests in cases of suspected fraud, terms violation, or systematic abuse of the refund policy.

6. Statutory Rights

Nothing in this policy is intended to limit or exclude any mandatory statutory consumer rights that cannot be waived under applicable local laws in your jurisdiction.

7. How to Request a Refund

To request a refund within your 7-day eligibility window, please contact support with your account email address and transaction reference:

Email: support@devoxn.com
Paddle Billing Support: You can also access self-service billing assistance and receipts via the link on your Paddle payment confirmation receipt.